# Daily VM (Call Center Lead Management) for Daphne Williams
## Reminder
Start Hubstaff/time tracking on this task before work.
Client tracker reference (Smarty Pants sheet) is maintained in the client Google Drive / task comments — use the current shared link from the task, not a guessed URL.
## 1. Retrieve voicemail messages
Using Mighty Call, call **773-675-4420**. When the voicemail prompt starts, press `#` then enter the access code from LastPass / task notes (do not publish codes in this article).
## 2. If someone answers
Identify that you are with CVA and that you are retrieving/reviewing voicemails.
## 3. Daily voicemail checks
Check the client’s voicemail every morning and again in the afternoon.
## 4. Documenting messages
Create/maintain a tracking document. For each message capture:
- Name and phone number (if available)
- Message contents
- Date and time received
## 5. Submit findings
Post findings in the task comment and upload the document to the client’s Google Drive (link in task comments).
## 6. Complete the task
Update task status when done. Comment “done” with the date on the attached tracker document.
Questions: reach out to Megan.