## Purpose
Prevent SharePoint and Microsoft 365 access errors caused by reusing an address associated with a former account.
## Policy
Retire an employee’s address permanently after offboarding. Do not reassign it to a new hire, rehire, or different role, even if the account was deleted or significant time has passed.
Create a new, unique address for each new hire. For a rehire, create a new address unless the original account was preserved and is being reactivated. Check offboarding records to confirm an address has never been used.
## Legacy-User Error
1. Stop extended troubleshooting if the issue is not quickly resolved.
2. Create a new account with a new address.
3. Reassign file and folder permissions.
4. Record the retired address so it is never reused.