Purpose
To provide a standardized process for generating the Outstanding/Overdue Debits Report from Playground for both MDD and PELA accounts.
Scope
This SOP applies to all staff responsible for monitoring, generating, and submitting overdue debit reports from Playground.
Responsibilities
The assigned staff member must generate and review the reports within the agreed schedule.
Ensure accuracy of the selected dates and that both MDD and PELA reports are generated separately.
❶ Access Playground
Log in to the Playground system using your assigned credentials.
❷ Navigate to Reports
From the main dashboard, go to the Reports section.
Select Billing from the dropdown menu.
Click on Overdue Debits.
❸ Set Reporting Period
Adjust the Start Date and End Date according to the reporting period required.
Double-check that the correct date range has been applied.
❹ Generate Report
Click Generate Report.
Wait for the system to compile the results.
Once generated, review the report on-screen for completeness.
❺ Save & File
Export the report (PDF/Excel as required).
Save the file in the designated shared folder under:
MDD > Reports > Overdue Debits > [Date]
PELA > Reports > Overdue Debits > [Date]
Ensure both reports (MDD and PELA) are properly labeled and stored.
❻ Quality Check
Verify that both reports (MDD & PELA) have been generated.
Confirm date ranges are correct.
Ensure files are saved in the proper folder with the correct naming convention.
Frequency
Reports should be generated weekly