# Holiday Schedule Policy
Scope
This policy applies to U.S.-based contractors and employees.
Recognized Holidays
The company observes New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day. Team members regularly scheduled off receive the day off without regular pay.
Holiday Work
Customer service and management roles may be scheduled to work based on operational needs. Holiday work is paid at the regular rate with no premium. Managers communicate role expectations.
Time-Off Requests
Holiday time off is first come, first served, subject to staffing. Up to five people per role and shift may be approved, with a maximum of two working-holiday days off per year.