# Internal Communication Guidelines
Professional Communication
Use clear, respectful, inclusive language. Avoid slang and write for a distributed, diverse team.
Timeliness
Respond promptly, manage availability, and set clear expectations for follow-up. Use the appropriate channel for the urgency and complexity of the matter.
Confidentiality
Share client and company information only with authorized people who need it. Follow all confidentiality and related company policies.
Collaboration
Use quick-message tools for brief questions and calls or meetings for detailed discussions. Address conflicts through respectful, direct dialogue and escalate when necessary.
Feedback and Support
Use approved channels to give constructive feedback, recognize good work, and maintain morale. Contact HR with questions about communication protocols.