## Purpose
Provide consistent, respectful, solution-oriented responses to positive, negative, and mixed Yelp reviews while protecting privacy and maintaining Allied Assist's reputation.
## Preparation
Review customer-communication and reputation-management policies. Access the appropriate Yelp Business account only through approved authorization and the password manager. Use CVA's professional, respectful tone.
## 1. Identify the Review
Select the most recent review that has not received a response, or follow the assignment guidelines.
## 2. Analyze the Content
Copy or capture the review for internal drafting. Request a public-facing reply if using an approved assistant tool. Do not include or disclose personal information.
## 3. Draft and Review
Thank the reviewer, address the comments briefly, avoid private details, and remind the reviewer that HIPAA protections prevent public discussion of protected information. Provide an approved contact method for private follow-up and close positively.
## 4. Post and Document
Post the reviewed response. Complete the Hubtasks/Worklenz task and attach any necessary screenshot or notes in the task comments.