Safety First
Team members in affected areas are not expected to work during unsafe conditions. Personal and household safety takes priority.
Continuity Options
When advance notice is available, work ahead where practical and notify clients. If hours are missed, the VA may make them up during evenings or weekends after communicating the plan. The SPM coordinates coverage when a VA cannot complete tasks.
Sensitive Work and Pay
HR, payroll, and personnel work may require client approval before extended-hours work. Missed hours are not automatically paid; make-up work should be attempted during the same week, with exceptions reviewed by management.
Client Communication
Notify clients proactively about possible schedule changes, explain the continuity plan, and reassure them that deliverables are being monitored. Emergency support requests are handled confidentially and subject to company capacity.