Standard Hours
Assigned shifts are 8:00 a.m.–5:00 p.m. EST or 10:00 a.m.–7:00 p.m. EST, Monday through Friday, unless otherwise assigned.
Availability
During scheduled hours, VAs must remain active on required platforms and respond to client or EA messages within one hour and internal messages the same business day. Record daily task updates before the shift ends.
Schedule Changes
Obtain SPM/Director approval for after-hours work. Planned changes should be communicated at least 48 hours in advance; report illness or emergencies immediately and arrange coverage when needed.
Accountability
Keep approved time tracking active during billable work. Repeated unavailability, late responses, or missing task logs may lead to warnings, reassignment, or contract termination.