# Yelp Reviews Management
Prepare
Open the correct Yelp Business account through approved access. Review communication and reputation policies and use a professional, respectful, solution-oriented tone.
Draft
Select an unanswered review, capture or copy its text, and draft a public-facing response. Thank the reviewer, acknowledge the concern, address only relevant points, and avoid personal information. For sensitive matters, explain that further discussion should move private to protect confidentiality and provide approved contact information.
Post and Document
Publish the reviewed response, then complete the related Hubtasks/Worklenz task with screenshots or notes as permitted.